Delete your OurTurn account

The apps this page covers

• OurTurn Caregiver (iPhone, Android) and the OurTurn website: the family's apps. Each family member has their own account.
• OurTurn: My Day (iPhone, iPad, Android): the app of the person you care for. It has no account of its own; it is connected to the family with a Care Code.

First, cancel a store subscription

Deleting your account does not cancel an OurTurn Plus subscription bought in the App Store or Google Play. Cancel it in the store first:

• Manage subscriptions in the App Store
• Manage subscriptions in Google Play

A subscription paid on the website is cancelled when the household is deleted. You can also cancel it first in Settings → Subscription → Manage subscription.

Delete your account in the app or on the website

1. Sign in to OurTurn Caregiver, or at ourturn.care, with the account you want to delete.
2. Open Settings. In OurTurn Caregiver, you find it under “More”.
3. Under “Danger Zone”, choose “Delete Account”.
4. Type DELETE and choose “Confirm Delete”.

The account is deleted at once. If some photos or recordings cannot be removed, your account stays and the app asks you to try again in a few minutes.

What is deleted

• If you set up the family and nobody else belongs to it, the whole household is deleted: the person's profile, the plan, medicines and confirmations, notes, photos and voice recordings, location history, safe zones and alerts, hard moments and saved notes, reports, AI conversations, the connected devices and your login.
• If you set up the family and other members still belong to it, the app does not delete your account yet. Remove them on the Family page first (each of them can also delete their own account), or write to us and we will help you close the household or hand it over.
• If you joined a family as a member, your login and what is only yours, such as your conversations with OurTurn's AI, are deleted. What you added for the family, such as plan items, notes and photos, stays with the family.

For the person who uses OurTurn: My Day

OurTurn: My Day has no account to delete. Its data is part of the family's household and is deleted when the family member who set up the family deletes the household. The family can also forget the device on the clock page, which disconnects it, and uninstalling the app removes what it kept on that device. The person, or someone acting for them, can also write to us.

What is kept, and for how long

• Encrypted backups: deleted data can remain in them for up to 7 days.
• Payment and invoice records: as long as tax law requires. Stripe, Apple and Google keep their own records under their terms; card details never reach us.
• So that a website subscription stays cancelled, we keep the payment provider's customer reference of a deleted household: a code with no name, e-mail address or care information. It has no fixed deletion date yet.
• Error reports and our hosting providers' server logs: technical records kept for a limited time for security.

Ask for deletion without the app

Write to privacy@ourturn.care from the e-mail address of the account, with the subject “Delete my account”. Tell us whether you set up the family or joined it. We answer within one month and may ask you to confirm from that address before we delete anything.