👁️ Seeing / Hearing Things · 4 steps · Take it slow

They're seeing something that isn't there.

It's real to them, and frightening for you both. Here's how other families respond in this moment.

A calm-steps card from ourturn.care/help

1. 1

   Don't argue — it's real to them

   Telling someone their hallucination isn't real causes more distress. Acknowledge what they're experiencing without confirming it's true.

   • "That sounds frightening. I'm here with you."
   • "Tell me what you're seeing."
   • Don't say "there's nothing there"
2. 2

   Check the environment

   Shadows, reflections, TV sounds, and clutter can trigger visual or auditory misinterpretation in dementia.

   • Shadows from windows or lamps?
   • TV or radio on in background?
   • Mirror reflections?
   • Clutter that could look like figures?
   • Poor lighting?
3. 3

   Redirect gently

   Once you've acknowledged their experience, try to shift their attention to something concrete and comforting.

   • Move to a well-lit room
   • Offer a hands-on activity
   • Go for a short walk together
   • Make a cup of tea together
4. 4

   When to call the doctor

   If hallucinations are new, frequent, or causing extreme distress. Sudden onset can indicate infection (especially UTI), medication side effects, or delirium — all of which need medical attention.

These steps are things other families try — not medical advice. Every person is different, and you know yours best.